Privacy Policy
NaturallyNeat University (“we”, “us”, “our”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, share, and protect your personal information when
you access and use our online services, including our self-paced cleaning certification course
(“Services”). By using the Services, you agree to the terms outlined in this Privacy Policy. If you
do not agree with this policy, please do not use our Services.
1. Data Collection Practices
We collect the following types of personal data:
1.1 Data You Provide Directly:
a. Account Data: When you register for an account, we collect your name, email
address, and password. We retain your personal data for as long as necessary to
fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever
is longer.
b. Payment Data: If you make a purchase, we collect payment details such as your
billing address, credit card information, and other necessary information for
processing transactions. Payment data is processed securely by a third-party
payment processor.
c. Profile Data: You may provide additional information such as your profile picture,
biography, and other details relevant to your user experience.
d. Course-Related Data: This includes information about your course progress, quizzes
completed, certificates earned, and any communication with instructors or fellow
students.
1.2 Data We Collect Automatically:
a. System Data: This includes technical details such as IP address, browser type, device
type, operating system, and other related information about your interaction with the
Services.
b. Usage Data: We collect data about your activity on our platform, including which
pages you visit, how long you spend on them, and any actions you take within the
course platform.
1.3 Data from Third Parties: If you connect with third-party services (such as social media
platforms), we may receive data about you from those services. This can include your
name, profile picture, and other public details. We may collect information about you from
third-party services, such as social media platforms, where you have voluntarily connected
your account with us.
2. Use of Collected Data
We use the data we collect for the following purposes:
a. To Provide Our Services: To enable access to the course, track progress, and
facilitate learning.
b. Payment Processing: To process payments for courses and provide any related
billing or customer service.
c. Communication: To send you administrative emails, notifications about your course
progress, promotional content (which you can opt-out of), and updates to our
policies.
d. Marketing: To send relevant offers and promotions to you based on your course
interests, and potentially to communicate with other third parties including potential
new students.
e. Legal Compliance: To comply with applicable legal obligations and resolve
disputes.
3. Data Retention
We will retain your personal data for as long as necessary to provide you with access to the
course and fulfill the purposes outlined in this Privacy Policy. After you complete the
course or terminate your account, your data will be retained for a period of 7 years to
comply with legal obligations, resolve disputes, and enforce our agreements.
In the case of payment data, we retain transaction records as required by law for financial
purposes for a period of 7 years. After this retention period, we will securely delete or
anonymize your data, unless we have a legal obligation to retain it for a longer period.
4. Student Rights Regarding Their Data
You have the following rights regarding your personal data:
a. Access: You may request access to the personal data we hold about you.
b. Correction: You can request that we update or correct any inaccurate personal
information.
c. Deletion: You have the right to request the deletion of your personal data, subject to
any legal obligations we may have to retain certain data.
d. Opt-Out: You may opt-out of receiving promotional communications by following
the instructions in the emails or by adjusting your account settings. Upon opting out,
your data will be removed from marketing databases, but will still be used for
course-related purposes (such as tracking progress or certification).
To exercise any of your rights under this section, please contact us at
naturallyneat@gmail.com with a request specifying the action you wish to take. We will
respond within 30 days of your request.
5. Data Sharing
We do not sell or rent your personal information. However, we may share your data with
the following parties for the purposes outlined in this policy:
a. Service Providers: We may share your data with third-party providers that help us
process payments, manage our platform, or communicate with you.
b. Legal and Regulatory Authorities: We may disclose your personal information if
required by law or to protect our rights and the safety of others.
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your
information may be transferred to the new owner.
6. Data Security
We use industry-standard security measures, including encryption, secure servers, and
restricted access to safeguard your data. However, no security system is impenetrable, and
we cannot guarantee absolute security. By using the Services, you acknowledge that there
is always some level of risk involved.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track usage patterns,
and improve our Services. By using our Services, you consent to the use of cookies and
similar technologies as described in this policy. You can control cookie settings through
your browser, but certain features may not work without cookies
8. International Data Transfers
If you are accessing the Services from outside of the United States, please be aware that
your data may be transferred to, and processed in, the United States, which may not offer
the same level of data protection as your country of residence. By using the Services, you
consent to the transfer of your data to the United States and other countries where we
operate.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will
post the updated policy on this page and update the “Effective Date” at the top. We
encourage you to review this Privacy Policy periodically to stay informed about how we
are protecting your data.
10. Data Breaches
In the event of a data breach, where there is unauthorized access to your personal data,
NaturallyNeat University is committed to taking appropriate action to protect your privacy
and mitigate potential harm.
a. Notification: If a breach occurs, we will notify affected users as soon as possible,
and no later than 45 days, in compliance with applicable data protection laws.
b. Investigation and Mitigation: We will conduct a thorough investigation to identify
the source of the breach and take steps to prevent further unauthorized access,
including securing our systems, improving security measures, and working with law
enforcement if necessary.
c. Remedial Action: If the breach compromises sensitive personal information, we will
offer guidance on steps you can take to protect yourself, such as changing passwords
or monitoring your accounts.
d. Regulatory Reporting: We will report the breach to the relevant data protection
authorities, as required by applicable laws.
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy
Policy, please contact us at:
Email: info@Naturallyneatuniversity.com
Phone: 215-776-1144
Address: 100 Juniper Street, 3rd Floor, PMB 302, Philadelphia, PA 19107